Conditions of sale

These terms and conditions apply to all skip hire services booked online or directly with McKinstry Group. By placing a booking, you agree to the terms set out below.

Online bookings and payment

All skip hire bookings made online must be paid in full at the time of booking. Prices displayed during the booking process include VAT and represent the total cost of the agreed hire period, skip size, delivery location, and standard collection.

Once payment is completed, your booking is confirmed subject to availability and access conditions.

Delivery and access

Customers are responsible for ensuring clear, safe access for delivery and collection vehicles. If access is restricted, unsuitable, or blocked at the time of delivery or collection, McKinstry may be unable to complete the service.

In such cases:

Failed deliveries or collections may incur additional charges
Extended hire charges may apply if a skip cannot be collected as scheduled

Please contact the team in advance if access is limited or if you believe a smaller vehicle may be required.

Hire period

Standard skip hire includes a seven-day hire period, unless otherwise stated at the time of booking.

If you need to keep the skip for longer:

Extensions can be arranged for an additional daily charge
Requests must be made before the scheduled collection date

Overfilled or unsafe skips

Skips must not be filled above the maximum fill line. Overfilled or unsafe skips cannot be legally transported.

If a skip is overfilled:

You may be asked to remove excess waste
An additional skip may be required at extra cost
Collection may be delayed until the issue is resolved

Prohibited waste

Customers must not place prohibited or restricted waste into skips unless explicitly agreed in advance.

If prohibited waste is found:

Additional charges will apply
Charges may exceed the original hire cost
McKinstry reserves the right to refuse collection until the issue is resolved

For guidance on acceptable waste types, contact the team before booking.

Cancellations

Cancellations before delivery

Cancellations made before the skip has been dispatched may be eligible for a refund
An administration fee may apply

Same-day or late cancellations

Cancellations made after dispatch, or on the scheduled delivery day, may not be refundable

Refund policy

Refunds are assessed on a case-by-case basis and depend on the service stage.

Refunds may be considered if:

The skip has not been delivered
The booking is cancelled with sufficient notice

Refunds will not be issued for:

Completed deliveries
Failed deliveries due to access issues
Overfilled or incorrectly used skips
Waste rejected due to prohibited items

Approved refunds will be processed back to the original payment method.

Customer responsibilities

By booking a skip, customers agree to:

Use the skip only for approved waste
Ensure safe access for delivery and collection
Avoid overfilling
Comply with all local regulations

Failure to meet these responsibilities may result in additional charges or service delays.

Changes to bookings

Changes to skip size, dates, or location must be requested as early as possible. While McKinstry will try to accommodate changes, availability cannot be guaranteed.

Contact and support

If you have questions about these terms, your booking, or refund eligibility, please contact the McKinstry team before placing an order.

Contact details:
📞 028 9082 5362
✉️ hiredesk@mckinstryskiphire.co.uk